Delivery and Returns
$10 Australia wide shipping for all orders $149.95 and under. $150 purchases and over gives you free shipping.
We Express Post for $15 per pair of shoes. We also post to New Zealand with $30 per pair of shoes.
We aim to dispatch your orders same day Monday to Friday.
Stock quantities may vary at time of purchase online, therefore product availability cannot be guaranteed, as all stock comes directly from our bricks and mortar store in Charles Street, Adelaide.
RETURNS AND REFUND POLICY
If your purchase does not entirely meet your satisfaction, you may return unworn items within 14 business days from the date of dispatch for a refund. If you have bought the incorrect size of a shoe, you may exchange the shoes, but you must contact the store first, either via phone or email, and have a communication between staff and yourself, before sending the shoes back. This is also the case for refunds. Exchange policy is a strict 30 day exchange, from the date of original purchase.
Please note this refund policy is for ONLINE ONLY.
(If you have purchased your shoes in-store, a 7 day refund/30 day exchange policy applies.)
ACCESSORIES/SHOE CARE CANNOT BE REFUNDED
If, for any reason you are unhappy with your purchase, we will happily provide you with a refund*. Simply return your unwanted goods to us;
Unworn (please try on shoes whilst on carpet)
In its original condition
In its original shoe box
Within 14 business days from the date of dispatch together with a note explaining why the shoes are no longer needed. (Please note that this refund policy is for ONLINE only. If you have purchased your shoes in-store, a 7 day refund/30 day exchange policy applies)
We do not refund accessories or shoe care items.
Please note that returned items remain the responsibility of the customer and are returned at the customers expense unless the item is faulty, damaged or in the case of incorrect supply of shoes, so remember to ask for proof of postage/parcel tracking in case it goes missing.
Refunds are always processed using the original method of payment at the time of purchase (Credit Card, Afterpay, zipPay or PayPal account) within 1-5 working days of receiving the item/s at our Head Office.
When purchasing a pair of shoes online, if you are unhappy with your purchase, and comply with all return information above, you must return the product via post, not in store.
*A refund will not be processed if the goods returned do not comply with our Returns Policy.
If you are after an exchange of a product, you must exchange it back within 30 days from date of original purchase. This is very strict and if you do not meet this timeline, you will not receive an exchange. Your shoes will be sent back to you with regular post. All shoes sent back need to be sent back with a note with an explanation as to why being exchanged, the receipt, shoes in the box and also the shoes need to be in the original condition they were sent out in.
If you have bought the incorrect size of a shoe, you may exchange the shoes, but you must contact the store first, either via phone or email, and have a communication between staff and yourself, before sending the shoes back, at your own expense. If you are swapping for another product (eg colour, size or fitting width) and there is a price difference you will need to pay the difference in the cost of shoes before the exchange is sent back to the customer. Shoes sent back within the allotted time and then exchanged back out with a new size will be sent back via regular post. This will be at no charge to the customer. If the customer wishes to have their shoes sent back via express post, (whether or not they have already paid express for the first purchase) they will need to pay the $15 express post, via the phone with credit/debit card, for the exchanged shoes to be sent back out via express postage. This will need to occur before the shoes are posted back out.
If you intend to return a faulty item, please contact us for advice before returning the item.
Proof of purchase, your contact details as well as the goods, and imagery of any issues, will be required for us to get the goods reviewed by the manufacturer. Goods received will be inspected for manufacturing faults, first by staff, and then by the manufacturer themselves. Items deemed subject to wear and tear will not be accepted and will not be deemed faulty. You will be notified and the goods will be returned to you at your own expense.
Refunds for goods deemed as faulty, which is determined by the manufacturer, will be credited by the method of payment at time of purchase. Sometimes a replacement pair may be given in exchange for money back, depending on customer and manufacturer choice.
DAMAGED DELIVERIES OR INCORRECT SUPPLY OF SHOES
We will rectify any products delivered damaged or incorrectly supplied.
Before returning your damaged delivery or incorrect supply please contact us for advice before returning the item.
You will be notified by email when your return is received. We will replace damaged goods when possible, subject to availability; otherwise we will issue a full refund for the value of the damaged item(s) and shipping costs. Shipping costs will be refunded in the form of a cheque.
A cheque will always be used as the refund form for shipping costs.